Program Policies & Terms

 Policies Updated on 07/04/2022


  1. Cancelation & Refund Policy
  2. Health Policies & Procedures
  3. Program Contact Information

1. Cancellation and Refund Policy 

(updated 1/15/2022)
We are striving to balance equitable refunds with the inherent financial risk that Wonder Roots must assume under the uncertainty of operating during a pandemic. We have decided to alter our original return policy for our programs. We have created a tiered, per-diem refund plan that maximizes refunds for COVID cancellations while still meeting Wonder Roots' financial obligations in offering in-person programming. 

If for any reason you would like to cancel your child's enrollment in our programs, and it is:
  • More than 4 weeks before the program state date: You may receive a full refund minus 15% non-refundable deposit.  
  • More than 2 weeks of the program start date: You will receive 50% refund.
  • Less than 2 weeks notice before the start date: You will incur no refund. 
If we have to cancel an ENTIRE program due to COVID-19, when possible-- you may choose to:
  • Enroll your child into another program of equal value,
  • Receive a full credit good for 18 months of the original program start date,
  • Or you may receive a full refund minus the 15% non-refundable deposit.
Summer/Vacation programs:
Should we need to cancel the camp AFTER it begins due to COVID related reasons, we will issue credits for the prorated amount.

Year-long Programs:

Should we need to cancel a day (or more) due to COVID, we will issue credits for a tiered, per-diem amount. For the first TEN program days of COVID cancellations, you will receive a refund of 50% of each prorated day. Subsequent cancelled days will be credited at 100% of each prorated day. Refunds will not be issued for snow days or other non-COVID related closures.

NOTE: We can only offer pre-diem credits for days that were canceled by Wonder Roots due to COVID. Aside from extenuating circumstances, refunds/credits will not be issued due to individual sick days or scheduling conflicts.

All program credits are good for 18 months after the original program start date and can be used for any TimberNookBTV or Wonder Roots LLC program.

2. Health Policies

As the our community begins to recover from the COVID-19 pandemic, we realize now more than ever, how important it is to have access to natural surroundings where children and families have time and space to create, collaborate and challenge their minds and bodies. We remain committed to providing this opportunity to our community. Times as these call for flexibility and adaptation and as a result, we have established the following policies and procedures regarding mitigating the risk of COVID-19 exposure. We have sought guidance from the Vermont Health Department, Center for Disease Control and the American Camp Association and continue to stay updated as best as possible.
These policies may be subject to change based on the fluidity of the pandemic situation in our community.

Understanding of Risk

COVID-19 is easily transmitted and has spread within our Vermont community. Participants, Families and Staff understand that there is a potential, albeit small, risk of COVID-19 exposure in attending community programs such as ours and do so under their own free will and with understanding of the following policies and procedures. Wonder Roots LLC, TimberNook of Greater Burlington, their staff or program site owners are not able to guarantee an environment free of COVID-19, or any other viruses, sickness or disease.

Policies and Procedures

We continue to follow guidance from the CDC and the Vermont Department of Health for Covid 19 procedures, including the following:


Beginning March 14, 2022 all indoor masking requirements have been lifted and our state has moved to a personal choice model. We encourage you to make the best decision regarding masking for your individual circumstances. ** We may ask participants to wear a mask when in close contact with others if they have recently recovered from a contagious illness.

Monitor Your Health:

Stay home if you or your child is sick or has any symptoms of COVID. Participants developing signs of illness while at Wonder Roots must leave/ be picked up immediately. Students will be be isolated at a distance from others until their adult arrives.

We use the following CDC health guidelines regarding return to program following an illness.

Physical Distancing Practices:

We recognize that children are not able to maintain physical distancing during play, however-- we will rely on group size and arrangement of our space in order to maximize opportunities for physical distancing.

Food and Campfire cooking:
  • Hand washing stations will be available before and after eating.
  • Participants are strongly encouraged to NOT share their food.
  • Children will still be allowed to heat up their own food with the following limitations: Food must be pre-wrapped in aluminum foil (to be warmed on the cooking grate) or able to be roasted over the fire on a single use stick.
  • Any food provided by the program (occasional fireside snacks) will be served by an adult and/or assembled by the individual participant (no buffet style).
Hand Hygiene & Respiratory Etiquette:
  • Staff will teach and reinforce proper handwashing and will reinforce these behaviors, especially during key times in the day (for example, before and after eating). 
  • Handwashing supplies will be available in the woods, including soap, water and hand sanitizer containing at least 60% alcohol.
  • Staff will teach and reinforce covering coughs and sneezes to help keep individuals from getting and spreading infectious diseases.

3. Program Contact Information:

For inquiries, contact:

Colleen Christman
Phone: 802.489.0410 (office phone)
716.912.3876 (mobile, on-site number)
Business Mailing Address: 640 Texas Hill Rd. Hinesburg, VT 05461

South Burlington Program Location:

95 Allen Rd. South Burlington, VT 05403

Hinesburg Program Location:

640 Texas Hill Rd. Hinesburg, VT 05461